Frequently Asked Questions

Find answers to common questions about shopping with recycled-jewellery.com below.

Orders

How can I cancel my order?

If you need to cancel an order, please visit recycled-jewellery.com and follow the cancellation instructions provided there. Cancellation requests are accepted before the order enters fulfilment. Once your item has been processed, cancellation may not be possible.

Can I change my order after placing it?

Changes to orders may be possible before processing begins. To request a modification, log in to your account at recycled-jewellery.com and navigate to your recent orders. If the order has already moved to fulfilment, changes may not be possible.

Shipping & Delivery

What delivery options are available?

We offer a selection of shipping methods to suit your needs. You can view all available options and delivery details on recycled-jewellery.com.

How can I track my shipment?

Once your order has been dispatched, you will receive access to shipment tracking through your account and order summary on recycled-jewellery.com.

Returns & Exchanges

How can I return an item?

To return an item, please start a return request at recycled-jewellery.com. Returns must meet the eligibility criteria outlined on that page. After approval, follow the return guidelines to send the item back.

How can I exchange an item?

Exchanges can be arranged by submitting an exchange request through recycled-jewellery.com. If a direct exchange is not available, you may be guided to process a return and place a new order instead.

Payment

What payment methods do you accept?

We support a variety of payment options. A full list of accepted payment types can be found at recycled-jewellery.com.

Is my payment information secure?

Yes. All payment information is processed securely in accordance with industry standards. Details on payment security are available at recycled-jewellery.com.

Vouchers & Gift Cards

How do I use a voucher code?

To apply a voucher, enter the code at checkout on recycled-jewellery.com. Only one voucher may be applied per order unless otherwise specified.

Can gift cards be used with discount codes?

Gift cards and discount codes may be used together unless otherwise restricted. See the full terms at recycled-jewellery.com.

Warranty & Repairs

What warranty coverage do your products have?

Products purchased from recycled-jewellery.com are covered under a standard warranty against material and manufacturing defects. For full warranty details and conditions, visit recycled-jewellery.com.

How can I get an item repaired?

For repair services, submit a request via recycled-jewellery.com. Approved items will be evaluated and repaired in accordance with our repair policy.

Product Information

How do I care for my recycled-jewellery.com?

Advice on cleaning and caring for your items can be found at recycled-jewellery.com. Following these tips will help maintain the appearance and longevity of your pieces.

What materials are used in your jewellery?

Our products are crafted using recycled precious metals and ethically sourced components. Learn more about materials and sustainability at recycled-jewellery.com.

Size Guide

How do I find the right jewellery size?

Sizing information for rings, bracelets, and other items is available at recycled-jewellery.com. Please refer to this guide before placing your order to ensure the best fit.

Stores

Do you have physical store locations?

To find information about our stockists and partner retailers, visit recycled-jewellery.com for the latest list of locations.