Delivery — Frequently Asked Questions
What delivery options are available and how do they work?
At recycled-jewellery.com, we offer a range of delivery options designed to meet different preferences and needs. Once you place an order on recycled-jewellery.com, you may select from the available shipping methods at checkout. Each method has its own process for handling and delivery of your items. Delivery is arranged from our distribution facilities and may vary depending on your location and the selected method. For detailed information about the delivery services currently offered and how they operate, please visit the delivery section on recycled-jewellery.com.
How can I track my order?
After your order has been dispatched, we will provide you with a tracking link so you can follow the progress of your shipment. This link will direct you to the carrier’s tracking portal. If you have questions about the status shown in the tracking information or if the tracking link does not update as expected, please use the contact form on recycled-jewellery.com for assistance.
What happens if my package cannot be delivered?
If a delivery attempt cannot be completed, the shipment will be returned to our logistics centre. In such cases, we will update your order status accordingly and notify you through your account dashboard on recycled-jewellery.com. You may then place a new order with the correct delivery details if necessary. Orders that include personalised or engraved items may require additional handling and cannot be automatically returned without further direction.
What should I do if my package arrives damaged or incomplete?
Upon receipt, please inspect your parcel before accepting it from the carrier. If the packaging or contents appear damaged, incomplete, or tampered with, inform the delivery agent immediately and record the issue. You can then report the issue through recycled-jewellery.com with supporting photographs and a description of the problem so we can assist in initiating a damage report and provide next steps.