DATA PRIVACY POLICY

Introduction

This Data Privacy Policy describes how recycled-jewellery.com (“we”, “us” or “our”) collects, uses, stores, discloses and protects personal data when you visit and interact with our website recycled-jewellery.com and related online services and when you use our products or services (together the “Services”). Personal data refers to any information relating to an identified or identifiable natural person.

The purpose of this Policy is to comply with applicable data protection laws including, where relevant, the EU General Data Protection Regulation (GDPR) and other national privacy legislation.

Unless expressly stated otherwise, all references to “data controller”, “processor”, “consent”, “processing”, and similar terms shall have the meanings given to them in applicable data protection laws.

This Policy applies irrespective of your location. Your use of the Services constitutes consent to the practices described in this Policy and any changes that may be made to it.

Legal Bases for Data Processing

Where required under applicable law, we process your personal data only if one or more of the following legal bases applies:

Consent – You have given clear consent for the processing of your personal data for one or more specific purposes.
Performance of a Contract – Processing is necessary for the performance of a contract to which you are a party.
Legal Obligation – Processing is necessary to comply with a legal obligation to which we are subject.
Legitimate Interests – Processing is necessary for our legitimate interests provided such interests are not overridden by your rights and freedoms.

We will always establish the legal basis for particular processing activities and inform you where that basis is consent, legitimate interest, contractual necessity or legal obligation.

Personal Data We Collect

Data Collected Automatically

When you visit our website, we may collect system and technical information automatically, including:

IP address and device identifiers.
Browser and device characteristics.
Pages viewed, date/time, and duration of visit.
Cookies and similar tracking technologies.

This information helps us provide and improve our Services, secure our systems, and ensure stability and performance.

Data You Provide

We collect data you actively provide, such as:

Account registration details (e.g., username, password).
Contact information submitted via forms.
Order information and related transactional data.
Communications with customer support.

You may also choose to provide information in surveys, feedback, or other voluntary submissions.

Payment and Transaction Data

To process purchases, we collect transaction-related data necessary to complete orders. Sensitive payment card details are handled by our payment service providers in accordance with their privacy policies and applicable laws. We do not retain full payment card data on our servers.

Use of Personal Data

We process personal data for the following purposes:

Provision of Services – To enable access to and use of the Services, fulfil orders, manage user accounts, and respond to your requests.
Communication – To send transactional communications such as order confirmations, updates, service notifications, and support responses.
Marketing – With your prior consent where required, to send newsletters, special offers, promotions, and other marketing messages by email or other channels. You may opt out of marketing communications at any time.
Analytics and Improvements – To analyse usage patterns, improve the Services, and develop new features. Aggregated or pseudonymised data may be used for analytics.
Security and Fraud Prevention – To safeguard the Services, investigate suspicious activity, enforce terms of use, and protect the rights, property, or safety of recycled-jewellery.com, our users, or others.
Compliance – To comply with legal obligations, exercise legal rights, and defend against legal claims.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to personalise content, remember user preferences, measure performance, and provide targeted advertising. You can control cookie preferences through your browser settings or via provided opt-in/opt-out mechanisms. Blocking certain cookies may affect the functionality of the Services.

You may subscribe to our newsletter or other marketing lists. Subscription is voluntary and requires explicit consent where mandated by law. We use a double opt-in process where you confirm your subscription after first registering. You may withdraw consent at any time by following unsubscribe instructions in each communication or through account settings.

We may share your personal data with the following categories of recipients:

Service Providers – Third parties who perform services on our behalf (e.g., hosting, payment processing, analytics, email distribution), under contractual obligations to protect your data.
Business Partners – Where necessary to fulfil your orders or provide requested services.
Legal Authorities – If required by law, court order, or regulatory process.

We do not sell personal data to third parties for their own marketing purposes.

Our website may include social media features and plug-ins (e.g., “Like” buttons). These features may collect your IP address and may set cookies. If you interact with these features, your information may be collected and processed according to the privacy policies of the respective social media platforms.

Cross-Border Data Transfers

Personal data may be transferred and processed in jurisdictions other than your own. Where required by law, we ensure appropriate safeguards are in place (such as standard contractual clauses) to protect your data consistent with applicable data protection requirements.

Data Retention

We retain personal data for as long as necessary to fulfil the purposes described in this Policy, including legal, accounting, or reporting requirements. When personal data is no longer needed, we delete or anonymise it in a secure manner. Retention periods may vary depending on the type of data and legal obligations.

Data Security

We implement technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include encryption of data in transit and at rest where appropriate. However, no system can be completely secure; we cannot guarantee absolute security of any information.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Right to access and obtain a copy of your personal data.
Right to rectify inaccurate data.
Right to object to or restrict processing.
Right to erasure or deletion of personal data.
Right to data portability.
Right to withdraw consent without affecting the lawfulness of prior processing.

To exercise these rights, please use available account settings or contact us through the channels provided on recycled-jewellery.com.

Children’s Privacy

Our Services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children without consent as required by law. If you believe that we have inadvertently collected data from a minor, please contact us to request deletion.

Updates to This Policy

We may update this Policy from time to time to reflect changes in legal requirements or our data practices. We will post the updated Policy on recycled-jewellery.com and indicate the date of the latest revision.

Contact

For inquiries, complaints, or to exercise your rights, please contact us through the privacy or support section of recycled-jewellery.com. We will respond in accordance with applicable law.